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Books for Pharmacists from C.H.I.P.S.

Communication Skills for Pharmacists
Building Relationships, Improving Patient Care
Third Editon
by Bruce A. Berger

Pharmacy practice requires a bond between the pharmacist and patient and the pharmacist and physician.

Without effective communication, pharmacists will be unable to establish these bonds and unable to reach the goal of providing high quality patient care.

Communication Skills for Pharmacists provides practical advice on building relationships with patients and physicians, listening and responding appropriately, effective patient counseling, supportive communication, managing conflict, assertiveness, and more.

Contents

  1. Caring, Covenants, Codes, and Commitment
  2. Developing the Relationship
  3. Choosing to See Patients as People
  4. Listening and Empathic Responding
  5. Patient Counseling
  6. Managing the Angry Patient
  7. Assertiveness
  8. Conflict Management
  9. Helping Patients with Change
  10. Interacting with Physicians
  11. Supportive Communication
  12. Choosing an Appropriate Response
  13. Persuasive Communication
  14. Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship
  15. Cultural Competence
  16. Communicating about Sensitive Issues
  17. Communicating with Patients Who Have Literacy Limitations

Index

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Communication Skills for Pharmacists
Building Relationships, Improving Patient Care
Third Edition
by Bruce A. Berger

2009 254 pages $38.95 + shipping
Texas residents please add 6.75 % sales tax

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