Pharmacy practice requires a bond between the pharmacist and patient and the pharmacist and physician.

Without effective communication, pharmacists will be unable to establish these bonds and unable to reach the goal of providing high quality patient care.

Communication Skills for Pharmacists provides practical advice on building relationships with patients and physicians, listening and responding appropriately, effective patient counseling, supportive communication, managing conflict, assertiveness, and more.

Contents

1. Caring, Covenants, Codes, and Commitment
2. Developing the Relationship
3. Choosing to See Patients as People
4. Listening and Empathic Responding
5. Patient Counseling
6. Managing the Angry Patient
7. Assertiveness
8. Conflict Management
9. Helping Patients with Change
10. Interacting with Physicians
11. Supportive Communication
12. Choosing an Appropriate Response
13. Persuasive Communication
14. Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship
15. Cultural Competence
16. Communicating about Sensitive Issues
17. Communicating with Patients Who Have Literacy Limitations

Index

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