Encyclopedia of Restaurant Forms with CD-ROM
from C.H.I.P.S.

The Encyclopedia of Restaurant Training
Book + CD-ROM
by Laura Arduser and Douglas R. Brown

NEW! The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry.

The first part of the book will teach you how to develop training programs for food service employees, and how to train the trainer. The book is full of training tips, tactics and how-tos that will show you proper presentation, and how to keep trainees motivated both during and after the training.

The second part of the book details specific job descriptions and detailed job performance skills for every position in a food service operation, from the general manager to dishwasher. There are study guides and tests for all positions.

Examples of some of the positions are General Manager, Kitchen Manager, Server, Dishwasher, Line Cook, Prep Cook, Bus Person, Host/Hostess, Bartender, Wine & Alcohol Service, Kitchen Steward, Food Safety, Employee Safety, Hotel Positions, etc. Specific instructions are also provided for the use of foodservice equipment.

Hundreds of reproducible forms and charts will aid in on-the-job-training and in setting consistent procedures for departments and specific job descriptions.

The accompanying CD-ROM contains the forms, charts, hand-outs, quizzes, and more in a pdf file format and also in Microsoft Word format.


  1. The Labor Problem in the Food Service Industry
  2. Finding, Recruiting and Hiring First-Rate Food Service Employees
  3. Post-Hiring Procedures, Effective Management and Communication
  4. Motivating Employees and Monitoring Performance
  5. Developing and Implementing a Training Program
  6. Evaluating the Ongoing Training Program
  7. Choosing and Rewarding Your Trainers
  8. The One-on-One Training Method
  9. Group Training, Learning and Presentations
  10. Front-of-the-House Training: Host/Hostess
  11. Front-of-the-House Training: Waitstaff—Food Service
  12. Front-of-the-House Training: Waitstaff—Alcohol Service
  13. Back-of-the-House Training: Kitchen Staff
  14. General Restaurant Policies, and HACCP and Sanitation Training
  15. General Restaurant Positions: Job Description Templates


Other books in this series:

The Encyclopedia of Restaurant Forms Book + CD-ROM

The Restaurant Manager's Handbook Book + CD-ROM

click here to see books • videos • cd-roms of related interest


The Encyclopedia of Restaurant Training
Book + CD-ROM
by Laura Arduser and Douglas R. Brown

2005 • Hardcover Book + CD-ROM • 600 pages
$89.95 + shipping
Texas residents please add 7 % sales tax

copyright © 1998-2006 Culinary and Hospitality Industry Publications Services