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Hospitality Management Book from C.H.I.P.S.

Hotel Management and Operations
Fifth edition
by Michael J. O'Fallon

Hotel Management and Operations, Fifth edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation.

From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective.

Covering the latest issues affecting the industry, this book gives students and professionals an up-to-date, dynamic learning resource.

Contents

  1. Overview
  2. Organization
  3. General Managers: A View at the Top
  4. Operations: Rooms
  5. Operations: Housekeeping, Engineering and Security
  6. Food and Beverage Division
  7. Marketing and Associated Activities
  8. Financial Control and Information Management
  9. Human Resources Policy Management

Index

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Hotel Management and Operations
Fifth edition
by Michael J. O'Fallon

2010 • 512 pages • $77.00 + shipping
Texas residents please add 6.75 % sales tax

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