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General Management seminar from C.H.I.P.S.

Tackling Turnover
Keep Good People Once You Get Them
Ready-to-Lead Seminars

Quality, service-oriented employees are an asset to any company.

This seminar helps you invest in them by illustrating the positive impact that teamwork, motivation, and training have on your bottom line.

Contents:

    Welcome

    Tackling Turnover

    • Seminar Objectives
    • Pre-Test

    Turnover in the Hospitality Industry

    • Costs of Turnover
    • Causes of Turnover
    • Keys to Reducing Turnover

    Step 1: Hire Best-Fit Employees

    • Attract Suitable Candidates
    • Refine the Job Description
    • Conduct Comprehensive Interviews
    • Communicate Job Expectations Thoroughly

    Step 2: Train for Long-Term Success

    • Encourage Enthusiasm for the Job and Property
    • Reduce New-Hire Stress
    • Watch for Signs of Uncertainty or Anxiety
    • Provide Ongoing Support

    Step 3: Create a Rewarding Environment

    • Encourage Ideas and Suggestions
    • Delegate Tasks to Increase Efficiency
    • Cross-Train to Increase Interest
    • Provide Refresher Training to Boost Enthusiasm
    • Identify Employees for Promotion
    • Recognize Contributions

    Step 4: Provide Effective Management Support

    • Be a "Present" Manager
    • Strive for Organization and Efficiency
    • Show Empathy for Special Situations and Needs
    • Communicate Regularly and Effectively

    Retention Strategies

    • Warning Signs and Action Steps
    • Short-Term Remedies
    • Long-Term Remedies
    • Keys to Successful Retention Programs

    Putting It All Together

    • Case Study No. 1 - Under Pressure
    • Case Study No. 2 - A Big Fish in a Small Pond
    • Post-Test
    • Action Plan

    Seminar Evaluation

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Tackling Turnover
Keep Good People Once You Get Them
Ready-to-Lead Seminars
Diskette Included

2002 132 pages $199.95 + shipping
Texas residents please add 7 % sales tax

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