Courtesy Rules!
Better Telephone Skills Now DVD

Better business begins on the telephone. The courtesy skills used directly reflect the quality of service a caller or potential customer can expect should they book a reservation or event.

Use this easy-to-follow program to demonstrate how to use the telephone courteously and efficiently in order to serve callers and contribute to your property's success.

Topics include:

• Answering the phone promptly and politely

• Effective talking and listening techniques

• How to transfer, take messages, or place on hold

• Handling dissatisfied callers

• Selling rooms

An outstanding training video that includes a companion guide!

This DVD is also available in a set: 3-in-1: Guest Service

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