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Operations Training DVD from C.H.I.P.S.

Courtesy Rules!
Better Telephone Skills Now DVD

Better business begins on the telephone. The courtesy skills used directly reflect the quality of service a caller or potential customer can expect should they book a reservation or event.

Use this easy-to-follow program to demonstrate how to use the telephone courteously and efficiently in order to serve callers and contribute to your property's success.

Topics include:

  • Answering the phone promptly and politely

  • Effective talking and listening techniques

  • How to transfer, take messages, or place on hold

  • Handling dissatisfied callers

  • Selling rooms

An outstanding training video that includes a companion guide!


This DVD is also available in a set: 3-in-1: Guest Service

click here to see books videos cd-roms of related interest

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Courtesy Rules!
Better Telephone Skills Now DVD

DVD 24 minutes + Guide $168.95 + shipping
Texas residents please add 6.75 % sales tax

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