With an integrated case study approach, Ethical Decision Making in the Hospitality Industry offers a comprehensive and reader-friendly method for teaching future managers how to recognize and analyze ethical dilemmas–giving them a strong foundation for making decisions based on sound ethical principles.
Contents
Introductory Chapters
- Ethical Principles for Hospitality Managers
Honesty
Integrity
Trustworthiness
Loyalty
Fairness
Concern and Respect for Others
Commitment to Excellence
Leadership
Reputation and Morale
Accountability
- Ethical Thought
Meta-Ethics
Normative Ethics
Ethical Theories and Decision Making
Analyzing Cases
- Good Employment Selections and Introduction to the Case Study
Finding the Right Management Positions
The Freshwater Oasis Inn Case Study
Operating Chapters
- Ethics and Front Office Management
Front Office
Front Desk at the Freshwater Oasis Inn
Civility
Etiquette
Civility at the Freshwater Oasis Inn
Ethics and Housekeeping Management
Housekeeping
Demographics
Hiring and Supervising a Diverse Workforce
Housekeeping at the Freshwater Oasis Inn
Ethics and Sales and Marketing
Marketing
Ethics Codes
Sales and Marketing at the Freshwater Oasis Inn
Professionalism
Ethics and Facilities Management
Fostering a Shared Ethic
Moral and Legal Requirements
Facilities Management at Freshwater Oasis Inn
Ethics and Foodservice Management
Managing Diversity in Foodservice
Work Ethic
Foodservice Worker Safety
Foodborne Illness and Food Safety
Foodservice at the Freshwater Oasis Inn
The Ethics of Purchasing
Purchasing and Receiving at Freshwater Oasis Inn
Ethics and Dining Room Management
The Dining Room at the Freshwater Oasis Inn
Effective Communication Basics
Ethics and Bar and Beverage Management
The Bar at the Freshwater Oasis Inn
Alcohol Abuse and Alcoholism
Alcohol Abuse at the Freshwater Oasis Inn
Ethics and Our Lives
Management Chapters
- Ethics and Human Resource Management
Supervision
Stress Management
Time Management
Delegation
Human Resource Management at the Freshwater Oasis Inn
Chains of Command at the Freshwater Oasis Inn
Ethics and Technology
Technology at the Freshwater Oasis Inn
Humility
Becoming Humble
Ethics and Humility
Ethics and Cost Control
Cost Control at the Freshwater Oasis Inn
Ethics and Controls
Designing and Implementing Ethics Programs
- Developing Codes of Ethics and Ethics Programs
Management Deficiencies at the Freshwater Oasis Inn
Ethics Codes
Developing Ethics Codes
Freshwater Oasis Inn Ethics Code
Developing and Ethics Program
Designing an Ethics Program for Freshwater Oasis Inn
Training Design Model
Training Management and Employees in Ethics
Lesson Planning for the Freshwater Oasis Inn Ethics Program
Glossary
Appendices
Index
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