Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back is the latest front-of-the-house training DVD. It provides a comprehensive lesson in the principles, standards, and practices that define outstanding service.

Whether you are a fine-dining, café, casual, or family-style restaurant, your wait staff will benefit from Exceeding Expectations.

Lessons include:

• Dining Room Guidelines
• Table Setting and Hospitality Basics
• Tray Handling
• Beverage Service
• Taking Reservations
• Pre-meal Meeting
• Seating and Order taking
• First Course Service and Clearing
• Entrée Service and De-crumbing
• Dessert Orders and Check Handling
• Dining Room Safety
• Sanitation and Personal Hygiene
• Bonus features include napkin folds and printable checklist

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