Facility Management is the most comprehensive guide to facility management-revised and extensively updated for the 21st century.

Features:

• A major section on facility management information technology-telecommunications, computer integration, safety and security, disaster avoidance and recovery, and more
• More in-depth information on benchmarking and outsourcing
• Extensive reviews of the latest industry trends
• Revised coverage of strategic planning, budgeting, and maintenance and operations issues
• A glossary that includes terminology developed over the past decade

Contents

An Overview of Facility Management

• Organizational and Human Resources Issues
• Ethics
• The Facility Management Mission
• You are Your Customer
• Negotiation Strategies
• Total Quality Management (TQM)
• Americans with Disabilities Act (ADA)

Long-Range and Annual Facility Planning

• Long-Range Facility Planning Process
• Strategic Facility Management Functions
• Synchronizing Corporate Planning and Corporate Facility Management
• Strategic Planning
• Annual Operating Plan
• The Long-Range Plan
• Sample: Corporate Facilities Procedures
• Strategic Real Estate and Facility Planning
• Strategic Corporate Facility Management Information
• Disposition of Assets

Facility Financial Forecasting and Management

• Annual Operating Plan
• Long-Range Plan
• Appropriation Request
• Trend and Ratio Analyses
• Capital Budgeting Evaluation
• Present-Value Model
• Risk Analysis Models
• Investment Value Approach
• Financial and facility Alternatives
• Capital Project Tracking Capital Project Tracking System Process and Sequence
• Disposing of Assets
• Outsourcing

Real Estate Considerations, Analysis, and Planning

• Responsibilities and Objectives of the Real Estate Function
• Best Practices in Corporate Real Estate Management
• Issues for Review and Analysis
• Real Estate and Facility Inventory
• Determining Your Customer’s Requirements
• Lease Property: Negotiating Checklist
• Sample Lease: Proposal Letter
• Sample Purchase: Letter of Intent
• Site Criteria Considerations
• Selecting a Real Estate Broker
• Sample Sales Agency Agreement
• Principal Analytical and Transactional Activities
• The Process of Acquisition
• Your Site Evaluation Criteria
• Your Customer’s Site Evaluation Criteria
• Environmental and Due Diligence Issues
• Sample Property Environmental Executive Summary
• Legal Document Review Process
• Lease Agreement Sample for ABC Company

Architectural and Engineering Planning and Design

• Design Requirements and Layout
• LEED: Leadership in Energy and Environmental Design
• Design Firm Selection Process
• Suggestions for Selecting a Design Firm
• Sample: Request for Proposal for Architectural Consulting Services
• Programming and Design
• Budgeting
• Contract Documents
• Bidding
• Closing and Costs
• Building Programming and Design Illustrated
• Campus and High-Rise Office Concepts

Interior Programming and Space Planning

• Space and Furnishing Standards
• Sample: ABC Company Furnishing Standards
• National Purchasing Contracts
• Space Programming Illustrated
• Alternative Project Delivery Systems
• Ergonomic and Life Safety Issues
• Additional Planning and Design Requirements—Current Trends
• Facility! Management Information System
• Work Environment Trends

Construction and Renovation Work

• Capital and Churn Projects
• Permits
• Reviewing and Awarding the Construction Contract
• Sample: Bid Announcement
• Sample: Contract Agreement for Construction
• Preconstruction Meeting
• Construction
• Project Costs
• Certificate of Occupancy and Punch List
• Owner-Furnished Items
• Relocation
• Sample: Relocation and Moving Proposal
• Sample: Relocation Instructions Memorandum
• Build-to-Suit Concerns (Turnkey Acquisition)
• Sample: Request for Proposal for a Build-to-Suit
• New Paradigms
• Private Funding Initiatives

Maintenance and Operations

• The Importance of Maintenance and Operations
• Predictive maintenance
• Goals of Maintenance and Operations
• Maintenance and Operations Alternatives
• The Facility Maintenance Management Function
• Management Planning Process
• Sample: Outsourcing Maintenance Services Request for Proposal Guidelines and Statement of Work
• Managing the Physical Asset
• Intracompany and Customer Relations
• Financial Reporting and Controls
• Administrative Responsibilities
• Marketing and Leasing

General Administrative and Technology Services

• Security and Safety
• Disaster Avoidance and Recovery
• Records Management
• Furnishings and Equipment Inventory
• Mail and Copy Center Services
• Audio/Visual Equipment Services
• Conference Room Scheduling
• Food and Beverage Service
• Recycling and Confidential Destruction Services
• Technology
• Telecommunications and Computer Integration

Successful Facility Management

• Hands-On Experience
• Education
• Integrated Asset Management
• Government and Legislative Trends
• Technological Changes
• Communication and Leadership
• Moving Toward the Future
• Traditions
• From Now Toward the Future
• The Future of Facility Management

Index

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