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FDNY Crisis Counseling
Innovative Responses to 9/11 Firefighters, Families, and Communities
by Paul Greene

FDNY Crisis Counseling develops and implements effective crisis counseling techniques in response to mass trauma.


  • A brief history of the CSU
  • FDNY culture and the impact of 9/11
  • Shaping services to meet 9/11 needs
  • Providing help to families, including widows and children
  • Partnering with other agencies and cargivers to deliver services


Coping with Chaos

  • The Counseling Service Unit Pre-9/11
  • The CSU Response to 9/11
  • Assessing the Community
  • Receiving Outside Help
  • CSU Expansion
  • Connecting with the Firefighting Community
  • Connecting with Families
  • Family Liaisons
  • Defining a Timeline for Your Community

Understanding Culture

  • Cultural Identity
  • Applying cultural Identity to Intervention
  • Firefighting History and Tradition in New York City The FDNY as a paramilitary Organization
  • Everyday Life in the Firehouse
  • Rituals and Rank
  • Common Bonds
  • Family Ties That Bind
  • Heroics, Media, and Politics
  • The Brotherhood and Its Loss

Shaping Services to Meet Emerging Needs

  • Assessment and Planning
  • How the Nature of the Event Shapes the response
  • Listening and Responding to Emerging Needs
  • Strengthening the CSU Identity
  • Establishing Provider Networks
  • Building a Staff: Both Peer and Professional
  • Care for the Caregivers
  • Keeping the Machinery Going: Funding and Resource Development

Providing Help in the Workplace: The Firehouse Clinician Project

  • The Mindset of FDNY Firefighters
  • The Intervention: Placing Clinicians in Firehouses
  • The Population: Defining Who Needed Services
  • Theoretical Orientation
  • Intervention Goal
  • Selecting and Training Firehouse Clinicians
  • The First Visit to the Firehouse
  • Revamping Professional Boundaries
  • Preparing to Be a Firehouse Clinician
  • Termination Countertransference: The time to leave the Firehouse

Modifying Psychotherapy for Individuals

  • Individual Psychotherapy with Firefighters
  • The Parameters of Individual Treatment
  • Choosing Individual Psychotherapy
  • Implications for Psychotherapy Technique

Finding Comfort in Groups

  • Why Group Intervention
  • Therapy Groups versus Support Groups
  • Trauma Groups
  • On-Site Interventions
  • Office-Based Groups: Middle and Later Phase
  • Importance of Homogeneity in Group Formation
  • Traumatic Bereavement Groups
  • Single-Session Groups

roviding a Home-Based Therapeutic Program for Widows and Children

  • Understanding the Experience for Mothers and Children
  • Developing CSU Services for Bereaved Families
  • Creating a Preliminary Model for the Family Program
  • Preliminary trauma, Grief, reconstruction Model
  • Implementing the Family Program
  • Intervention Goals for Children and Adolescents
  • Intervention Goals for Adults
  • Therapeutic Approaches

Strengthening Connections within the Family at Home

  • The Impact of Trauma on Relationships
  • Reaching Out to families
  • Developing an Effective Intervention
  • The Couples Connection Weekend

Assisting Retirees in Transition

  • When the Losses of 9/11 Were compounded by the Loss of a Job
  • The Retiree Experience
  • The Stay connected Program


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FDNY Crisis Counseling
Innovative Responses to 9/11 Firefighters, Families, and Communities
by Paul Greene

2006 288 pages $48.95 + shipping
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