Here are the “must-know” front office service techniques your staff can readily learn and apply.

This highly interactive, one-day seminar covers skills needed for an extra measure of guest service, including: the role and importance of front office staff; how to “read” guests and factors that impact guest perceptions of service; handling reservations; including suggestive selling; check-in and check-out procedures.

Contents:

• A Welcome to Seminar Participants
• The Importance of the Front Office and Its Staff
• Guests
• Reservations and Guest Service
• Check-in and Guest Service
• Quality Guest Service During the Stay
• Check-out and Follow-up Guest Service
• Seminar Wrap-up

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ORDER NOW Front Office Guest Service Professionalism Ready-to-Lead Seminars VHS Video Included 120 pages • $199.95 + shipping Texas residents please add 7 % sales tax