Concepts and Practical Applications
by Kerry L. Sommerville
Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.
Features:
- Quotations
- Chapter Objectives and Summaries
- HRM in Action
- Tales from the Field
- Ethical Dilemmas
- Practice Quizzes and Chapter Review Questions
- Hands-On HRM
- Chapter Key Terms
Contents
The Legal Landscape
- Introduction to Hiring and Supervising Employees
- The Hospitality Manager's Legal Challenges
- Wage and Hour Laws Affecting Salaried, Hourly, and Tipped Employees
- Common Law, Negligent Hiring, and Employee Rights
- Working with Unions
The Employee Selection Process
- Job Descriptions and Job Specifications
- The Employee Handbook
- Advertising and Recruiting
- Applications, Interviews, and Background Checks
Orientation and Training
- New-Employee Orientation
- Training to Performance Standards
Communication and Motivation
- Performance Appraisals that Work
- Effective Communication and Feedback
- Employee Discipline
- Employee Motivation Through Quality Leadership
Index
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