by D.V. Tesone
Features:
- An overview of information technology basics, including computer hardware, software, and networks
- Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
- Interviews with information technology professionals in the hospitality industry
- Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
- Contains a practical glossary of technical terminology
In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information.
Hospitality Information Systems and E-Commerce covers the technology used in each segment of the hospitality industry and emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.
Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for professionals seeking to learn more about this cutting-edge topic.
Contents
- General Applications
- Understanding Hospitality Information Systems and Information Technology
- Computer Hardware for Hospitality
- Computer Software for Hospitality
- Computer Networks and Telecommunications for Hospitality
- Hospitality Management and the Internet
- Electronic Commerce (E-Commerce)
- E-Information and Distribution Systems
- E-Business Strategies and Solutions
- Hospitality Functional Applications
- Computer Reservations Systems (CRS) and Global Distribution Systems (GDS)
- Property Management Systems (PMS) and Point of Sale Systems (POS)
- Accounting Control and Production Systems
- Marketing and Human Resources Management Systems
- Safety, Security, and Physical Plant Systems
Glossary
Index
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