An Introduction
Second Edition
by Alan T. Stutts
James F. Wortman
Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career.
Hotel and Lodging Management combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.
This updated Second Edition presents:
- New, completely updated chapters on human resources and the sales and marketing departments
- Up-to-date case studies reflecting the latest management trends and issues
- Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels
- New sections on yield management, lodging environments, franchise companies, and management organizations
Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.
Contents:
- Growth and Development of the Lodging Industry
- Organizational Structure
- The Front Office
- Housekeeping
- The Marketing and Sales Department
- Human Resource Management
- Hotel Food and Beverage
- Loss Prevention and Security
- The General Manager
- Yield Management
- Management Contracts and Franchise Agreements
- Time-Share and Vacation Ownership
- Resorts, Themed Lodging, and Special Lodging Environments
Glossary
Index
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