Housekeeping Management
Second edition
by Matt A. Casado

The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations.

The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition has a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.

Contents

Introduction to Housekeeping Management

1. Management of Lodging Operations
2. The Executive Housekeeper as Department Manager

Organization of the Housekeeping Department

3. Design of the Housekeeping Department

Technical Skills Management

4. Management of Inventory and Equipment
5. Characteristics of Housekeeping Equipment and Supplies
6. Laundry Room Management
7. The Cleaning Function

Human Resources Management

8. Personnel Administration

Administrative Controls

9. Controlling Operations

risk and Environmental Issues in Lodging Properties

10. Safety, Security, and Infectious Diseases in Property Operations
11. Energy and Water Conservation in Lodging Properties
12. Environmental Management and Sustainability

Index

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