How to Recruit, Motivate, and Manage a Winning Staff can affect:

• Professional image
• Professional relationships
• Patient referrals
• Efficiency
• The growth and profitability of a practice

In How to Recruit, Motivate, and Manage a Winning Staff, Laura Sachs Hills offers her best strategies for developing a team of employees who are committed to the health and well-being of the patients and the practice.

Contents

Recruiting a Winning Staff: Finding the Best and Brightest for Your Practice

• Creating Job Descriptions and a Job Application Wish List
• Finding Suitable Applicants for a Staff Opening
• Writing Classified Ads that Attract Top-Notch Applicants
• Preliminary Screening of Job Applicants in Five Steps
• Interviewing Job Applicants for a Staff Opening
• Verifying the Job Applicant's Factual Credentials
• Gathering Useful Opinions of the Job Applicants
• Making the Job Offer and Rejecting Applicants
• Special Considerations for Hiring an Office Manager
• Special Considerations for Hiring an Associate
• Getting the Most from Office Temporaries

Motivating a Winning Staff: Boosting Morale and Improving Communication

• What Do Employees Really Want?
• Starting Off on the Right Foot with New Employees
• How to Make Staff Training More Effective
• When and How to Use Monetary Incentives
• Non-Monetary Incentives and Rewards for Staff
• Developing a Competitive Benefits Package
• Non-Verbal Aids for Improving Staff Communication
• Becoming a Better Delegator
• How to Make Staff Meetings More Enjoyable and Productive
• Why and How to Organize a Successful Practice Retreat
• Innovatice Ways to Boost Morale in Your Practice
• 32 Ways to Spark Your Staff's Creativity and Productivity

Managing a Winning Staff: Establishing Personnel Policies, Evaluating Performance, and Anticipating Problems

• Using an Employee Handbook to Head Off Problems
• Firm But Fair Polices for Staff Vacations and Holidays
• Cracking Down on Absenteeism and Tardiness
• Setting Trouble-Free Polices for Parental and Sick Leave
• Establishing Guidelines for Employee Hygiene and Dress
• Reducing and Managing Overtime
• Preventing Employee Theft
• How to Handle Part-Time, Flex-Time, and Job-Sharing Employees
• Working with Your Spouse, Children, and Other Close Relatives
• How to Keep Employees from Taking You to Court
• Reviewing Staff Performance and Salaries
• Giving Positive Feedback and Constructive Criticism
• Managing the Employee in Crisis
• How to Steer Clear of Legal Problems When You Fire
• Administering an Employee Exit Survey to Pinpoint Practice Management Problems

Appendices

Index

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