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Small Business book from C.H.I.P.S.

How to Communicate With Your Spanish and Asian Employees
A Translation Guide For Small Business Owners
by Kimberley Hicks

How to Communicate With Your Spanish and Asian Employees gives specific insight into communication styles, culture, legal issues and creating a harmonious workplace.

It outlines many of the advantages and challenges of diversity through specific examples.

The comprehensive glossary contains definitions of common Spanish and Chinese words arranged by such categories as workplace items, foods, greetings, interview questions, introductions, time, numbers, days of the week, months, colors, etc.

A clean, crisp layout and detailed treatment of words ensure accurate translation and allow the user to quickly grasp the important nuances of the language.

In addition, the companion CD-ROM contains a complete employee handbook in English, Spanish and Chinese.

The employee handbook is in Microsoft Word format, so it can be modified and customized for your business.

Contents:

  1. The Workforce and Diversity
    • The Face of the Multinational Workforce
    • Diversity: Benefits and Challenges

  2. Legal Issues
    • Employment Legislation
    • Major Lawsuits
    • The Bottom Line

  3. Understanding Culture
    • Culture and Prejudice
    • Stereotypes vs. Understanding
    • Culture Shock
    • Individual vs. Group Culture
    • Cultural Differences

  4. Effective Communication
    • Communication
    • Non-Verbal Communication
    • The Power of Language
    • The Written Word
    • Communication Styles
    • Communication Barriers

  5. The Workplace
    • Effective Management
    • Listening
    • Feedback
    • Training
    • Supervising and Evaluating
    • Rewarding Success
    • Managing Conflict
    • Saying No
    • Managing Attitudes and Behavior
    • Team-Building
    • Communication and Collaboration

    Appendix A - Job Interviews and Employment Applications

    • Unacceptable Questions

    Appendix B - Independence Days

    • Latin American/South America
    • Asia
Common Workplace Terminology
  • Pronouns
  • Possessives
  • Getting Acquainted
  • Polite Words
  • Questions
  • Days of the Week
  • Months of the Year
  • Seasons
  • Weather/Temperature
  • Prepositions
  • Conjunctions
  • Location Words
  • Directions
  • Numbers
  • Time Words
  • Time-Related Words
  • Basic Verbs
  • Basic Adjectives
  • Parts of the Body
  • Relationships
  • Emotions
  • Major Holidays
  • Colors
  • Symbols
  • Weights/Measures
  • Math Terms
  • Signs
  • Food Words
  • Dry Goods
  • Other Food Words
  • Household Products
  • Around the House
  • Kitchen Items
  • Clothing/Apparel
  • Shopping
  • At a Restaurant
  • Fast Food
  • Server/Bussing Instructions
  • Sanitation Rules
  • At a Hotel
  • Housekeeping Instructions
  • Maintenance
  • Office Items
  • Words at Work
  • Business Terms (Retail)
  • Interview Questions
  • On-the-Job Conduct
  • General Instructions
  • Testing/Evaluating
  • Post Office
  • Transportation
  • On the Telephone
  • At a Bank
  • Identification
  • Occupations
  • Countries/Nationalities
  • Activities/Recreation
  • Emergencies
  • Medical Terms
Index

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ORDER NOW

How to Communicate With Your
Spanish and Asian Employees

A Translation Guide For Small Business Owners
Book + CD-ROM
by Kimberley Hicks

2005 286 pages $39.95 + shipping
Texas residents please add 7 % sales tax

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