How to Communicate With Your Spanish and Asian Employees gives specific insight into communication styles, culture, legal issues and creating a harmonious workplace.

It outlines many of the advantages and challenges of diversity through specific examples.

The comprehensive glossary contains definitions of common Spanish and Chinese words arranged by such categories as workplace items, foods, greetings, interview questions, introductions, time, numbers, days of the week, months, colors, etc.

A clean, crisp layout and detailed treatment of words ensure accurate translation and allow the user to quickly grasp the important nuances of the language.

In addition, the companion CD-ROM contains a complete employee handbook in English, Spanish and Chinese.

The employee handbook is in Microsoft Word format, so it can be modified and customized for your business.

Contents:

1. The Workforce and Diversity
   • The Face of the Multinational Workforce
   • Diversity: Benefits and Challenges

2. Legal Issues
   • Employment Legislation
   • Major Lawsuits
   • The Bottom Line

3. Understanding Culture
   • Culture and Prejudice
   • Stereotypes vs. Understanding
   • Culture Shock
   • Individual vs. Group Culture
   • Cultural Differences

4. Effective Communication
   • Communication
   • Non-Verbal Communication
   • The Power of Language
   • The Written Word
   • Communication Styles
   • Communication Barriers

5. The Workplace
   • Effective Management
   • Listening
   • Feedback
   • Training
   • Supervising and Evaluating
   • Rewarding Success
   • Managing Conflict
   • Saying No
   • Managing Attitudes and Behavior
   • Team-Building
   • Communication and Collaboration

   Appendix A - Job Interviews and Employment Applications

   • Unacceptable Questions

   Appendix B - Independence Days

   • Latin American/South America
   • Asia

Common Workplace Terminology

Pronouns Possessives Getting Acquainted Polite Words Questions Days of the Week Months of the Year Seasons Weather/Temperature Prepositions Conjunctions Location Words Directions Numbers Time Words Time-Related Words Basic Verbs Basic Adjectives Parts of the Body Relationships Emotions

Major Holidays Colors Symbols Weights/Measures Math Terms Signs Food Words Dry Goods Other Food Words Household Products Around the House Kitchen Items Clothing/Apparel Shopping At a Restaurant Fast Food Server/Bussing Instructions Sanitation Rules At a Hotel

Housekeeping Instructions Maintenance Office Items Words at Work Business Terms (Retail) Interview Questions On-the-Job Conduct General Instructions Testing/Evaluating Post Office Transportation On the Telephone At a Bank Identification Occupations Countries/Nationalities Activities/Recreation Emergencies Medical Terms

Index

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ORDER NOW How to Communicate With Your Spanish and Asian Employees A Translation Guide For Small Business Owners Book + CD-ROM by Kimberley Hicks 2005 • 286 pages • $39.95 + shipping Texas residents please add 7 % sales tax