To capture business, your banquet servers must demonstrate exceptional skill.
With this comprehensive guide you will be able to train them to:
- prepare for service, inspect the setup, and greet guests
- expertly serve food and beverages
- and more!
This binder is divided into 6 tabbed sections:
- Overview
- Prepare to Train
- Present/Practice
- Follow Up
- Employee Knowledge
- Employee Skills
This guide provides the basis of a six-day training course for new employees and current
employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using
the Job Knowledge, Task List, and Breakdowns.
This guide also provides information for the person training these new and current
employees, such as:
- What Makes a Good Trainer?
- What are a Trainer's Responsibilities?
- What Should a Trainer Expect From Employees? — Employees With Disabilities, Language
Barriers, and Limited Reading Skills
- Four-Step Training Method — Prepare, Present, Practice, Follow Up
The Employee Knowledge tab includes:
- Quality Guest Service
- Bloodborne Pathogens
- Personal Appearance
- Emergency Situations
- Lost and Found
- Recycling Procedures
- Safe Work Habits
- Manager on Duty
- Your Property's Fact Sheet
- Employee Policies
- The Americans with Disabilities Act
Employee Skill tab contains:
- Follow Banquet Event Orders and Change Orders
- Receive, Store, and Ship Packages for Guests
- Fold Napkins
- Place Tablecloths on Tables
- Skirt and Flounce Tables
- Prepare Salt and Pepper Shakers and Grinders
- Prepare Sugar Bowls or Caddies
- Set Tables for Banquets
- Prepare Bread
- Prepare and Serve Coffee
- Prepare and Serve Hot Tea
- Prepare and Serve Iced Tea
- Prepare and Serve Hot Chocolate
- Prepare, Lift, and Carry Service Trays
- Serve Water
- Take and Serve Beverage Orders
- Check IDs
- Serve Bread and Butter
- Prepare Ice Buckets
- Serve Wine or Champagne by the Bottle
- Serve Each Course at Sit-Down Banquets
- Maintain Tables During Service
- Maintain Buffets
- Set Up and Maintain Hors d'Oeuvres for Receptions
- Provide Service for Cocktail Receptions
- Provide Break or Continental Breakfast Service
- Refresh Meeting Rooms
- Provide Appropriate Service for Children
- Respond to Dissatisfied Guests
- Promote Restaurants and Other Property Facilities
- Settle Individual Guest Checks
- Settle Group Checks
- Clear Tables
- Perform End-of-Shift Duties
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