Professional Skills Training Guides from C.H.I.P.S.

Hospitality Skills Training Guide

With this comprehensive guide you will be able to train your bartenders about laws governing alcohol consumption and how to:

  • prepare drinks consistently and to establish quality standards
  • maintain bar sanitation, control waste and costs, and promote property facilities
  • and more!

This binder is divided into 6 tabbed sections:

  • Overview
  • Prepare to Train
  • Present/Practice
  • Follow Up
  • Employee Knowledge
  • Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

  • What Makes a Good Trainer?
  • What are a Trainer's Responsibilities?
  • What Should a Trainer Expect From Employees? -Employees With Disabilities, Language Barriers, and Limited Reading Skills
  • Four-Step Training Method-Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

  • Quality Guest Service
  • Bloodborne Pathogens
  • Personal Appearance
  • Emergency Situations
  • Lost and Found
  • Recycling Procedures
  • Safe Work Habits
  • Manager on Duty
  • Your Property's Fact Sheet
  • Employee Policies
  • The Americans with Disabilities Act

Employee Skill tab contains:

  • Inventory and Requisition Bar Stock
  • Perform Opening Sidework
  • Set Up and Maintain the Hors d'Oeuvres Tables
  • Wash Bar Glasses
  • Greet Guests, Take Orders, and Serve Complimentary Food
  • Check IDs of Guests Ordering Alcohol
  • Prepare Alcoholic Beverages
  • Draw Draft Beer and Pour Wine by the Glass
  • Serve By-The-Glass Orders to Bar, Lounge, and Poolside Guests
  • Prepare Orders for Room Service
  • Serve Wine or Champagne by the Bottle
  • Pick Up and Serve Food Orders
  • Prepare and Serve Coffee
  • Clean Bartop and Lounge During Service
  • Process Drink Reorders
  • Respond to Dissatisfied Guests
  • Promote Restaurants and Other Property Facilities
  • Settle Guests Checks
  • Clear and Clean Lounge Tables
  • Make Entries in the Bar Logbook
  • Execute Last Call
  • Clean and Secure the Bar and Lounge
  • Sweep, Mop, or Vacuum Floors
  • Balance Bank, Make Shift Deposit, and Collect Due-Backs

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Hospitality Skills Training Guide
3-Ring Binder Approx. 250 pages $149.95 + shipping
Texas residents please add 6.75 % sales tax

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