Gain a reputation for superb service, start to finish.
With this comprehensive guide you will be able to train your banquet set-up employees to:
- set up and break down function rooms according to event orders and property
policies
- clean and maintain all function rooms
- and more!
This binder is divided into 6 tabbed sections:
- Overview
- Prepare to Train
- Present/Practice
- Follow Up
- Employee Knowledge
- Employee Skills
This guide provides the basis of a six-day training course for new employees and current
employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using
the Job Knowledge, Task List, and Breakdowns.
This guide also provides information for the person training these new and current
employees, such as:
- What Makes a Good Trainer?
- What are a Trainer's Responsibilities?
- What Should a Trainer Expect From Employees? -Employees With Disabilities, Language
Barriers, and Limited Reading Skills
- Four-Step Training Method-Prepare, Present, Practice, Follow Up
The Employee Knowledge tab includes:
- Quality Guest Service
- Bloodborne Pathogens
- Personal Appearance
- Emergency Situations
- Lost and Found
- Recycling Procedures
- Safe Work Habits
- Manager on Duty
- Your Property's Fact Sheet
- Employee Policies
- The Americans with Disabilities Act
Employee Skill tab contains:
- Follow Banquet Event Orders and Change Orders
- Set Function Room Lighting
- Vacuum Function Room Carpets
- Steam-Extract Function Room Carpets
- Sweep Floors in Function Rooms
- Mop Floors in Function Rooms
- Clean and Wax Hardwood and Parquet Floors in Function Rooms
- Set Up Function Rooms
- Set Up Support Services for Functions
- Place Tablecloths on Function Room Tables
- Skirt and Flounce Function Room Tables
- Set Up and Break Down a Dance Floor
- Set up and Take Down Staging
- Install and Remove Air Walls
- Set Up and Take Down Coat Check Areas
- Hang Banners and Decorations for Functions
- Handle Audiovisual Equipment for Functions
- Install Telephones in Banquet or Meeting Areas
- Receive, Store, and Ship Packages for Guests
- Break Down and Clear Function Rooms After Events
- Refresh Meeting Rooms
- Set Up Portable Bars
- Set Up Buffets
- Set Tables for Banquets
- Set Up Function Rooms for VIP Guests
- Perform End-of-Shift Duties
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