There is more to a bus person's job than just clearing tables.
With this comprehensive guide you will be able to train them to:
- prepare and maintain table-side service carts, salad bars, and beverage
stations
- quickly and safely clear and reset tables
- and more!
This binder is divided into 6 tabbed sections:
- Overview
- Prepare to Train
- Present/Practice
- Follow Up
- Employee Knowledge
- Employee Skills
This guide provides the basis of a six-day training course for new employees and current
employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using
the Job Knowledge, Task List, and Breakdowns.
This guide also provides information for the person training these new and current
employees, such as:
- What Makes a Good Trainer?
- What are a Trainer's Responsibilities?
- What Should a Trainer Expect From Employees? — Employees With Disabilities, Language
Barriers, and Limited Reading Skills
- Four-Step Training Method — Prepare, Present, Practice, Follow Up
The Employee Knowledge tab includes:
- Quality Guest Service
- Bloodborne Pathogens
- Personal Appearance
- Emergency Situations
- Lost and Found
- Recycling Procedures
- Safe Work Habits
- Manager on Duty
- Your Property's Fact Sheet
- Employee Policies
- The Americans with Disabilities Act
Employee Skill tab contains:
- Set Up the Restaurant for Service
- Prepare Flower Arrangements for the Dining Room
- Prepare Butter for Side Stations
- Prepare Breads and Bread Baskets or Trays
- Prepare Condiments and Crackers
- Prepare Sugar Bowls or Caddies
- Prepare Salt and Pepper Shakers and Grinders
- Fold Napkins
- Stock Silverware
- Prepare Service Trays for Servers
- Lift and Carry Loaded Trays, Bus Tubs, and Dish Racks
- Prepare Chilled Forks and Plates
- Stock Ashtrays and Matches
- Prepare Table-Side Service Carts
- Prepare Ice Bins in Service Stations
- Set Up the Water Station and Water Pitchers
- Prepare Ice Buckets and Ice Bucket Stands
- Prepare and Serve Coffee
- Prepare and Serve Hot Tea
- Prepare and Serve Iced Tea
- Prepare and Serve Hot Chocolate
- Set Up, Maintain, and Take Down the Salad Bar
- Prepare Tables for Service
- Take Reservations
- Greet and Seat Guests
- Serve Water
- Serve Bread and Butter
- Maintain Tables
- Assist Servers to Ensure Total Guest Satisfaction
- Respond to Dissatisfied Guests
- Help Serve Wine or Champagne
- Clear and Reset Tables
- Bus Soiled Dishes to the Dish Room
- Handle Soiled Restaurant Linens
- Maintain Side Stations
- Pick Up and Restock Restaurant Supplies
- Prepare Takeout Items
- Perform Closing Sidework and Cleaning Duties
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