Arm your server with the skills to accurately take and serve drink orders.

With this comprehensive guide you will be able to train your servers to:

• create a friendly atmosphere for guests
• closely monitor alcohol consumption and intervene when necessary
• and more!

This binder is divided into 6 tabbed sections:

• Overview
• Prepare to Train
• Present/Practice
• Follow Up
• Employee Knowledge
• Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

• What Makes a Good Trainer?
• What are a Trainer's Responsibilities?
• What Should a Trainer Expect From Employees? -Employees With Disabilities, Language Barriers, and Limited Reading Skills
• Four-Step Training Method-Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

• Quality Guest Service
• Bloodborne Pathogens
• Personal Appearance
• Emergency Situations
• Lost and Found
• Recycling Procedures
• Safe Work Habits
• Manager on Duty
• Your Property's Fact Sheet
• Employee Policies
• The Americans with Disabilities Act

Employee Skill tab contains:

• Set Up the Lounge for Service
• Set Up and Maintain the Hors d'Oeuvres Table
• Stock and Maintain Beverage Side Stations
• Greet Guests, Take Orders, and Serve Complimentary Food
• Check IDs of Guests Ordering Alcohol
• Place Beverage and Food Orders
• Pick Up and Serve Beverages
• Maintain Lounge Tables During Guest Service
• Process Drink Reorders
• Pick Up and Serve Food Orders
• Prepare and Serve Coffee
• Prepare and Serve Hot Tea
• Serve Wine or Champagne by the Bottle
• Promote Restaurants and Other Property Facilities
• Settle Guest Checks and Thank Guests
• Clear and Reset Lounge Tables
• Execute Last Call
• Clean and Secure the Lounge for Closing
• Respond to Dissatisfied Guests

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