Professional Skills Training Guides from C.H.I.P.S.

Hospitality Skills
Training Guide
Maintenance Employee

Set your property apart from the competition with this excellent job-specific training program for your maintenance employees.

This binder is divided into 6 tabbed sections:

  • Overview
  • Prepare to Train
  • Present/Practice
  • Follow Up
  • Employee Knowledge
  • Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

  • What Makes a Good Trainer?
  • What are a Trainer's Responsibilities?
  • What Should a Trainer Expect From Employees? — Employees With Disabilities, Language Barriers, and Limited Reading Skills
  • Four-Step Training Method — Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

  • Quality Guest Service
  • Bloodborne Pathogens
  • Personal Appearance
  • Emergency Situations
  • Lost and Found
  • Recycling Procedures
  • Safe Work Habits
  • Manager on Duty
  • Your Property's Fact Sheet
  • Employee Policies
  • The Americans with Disabilities Act

The Employee Skills Section for Maintenance Employees includes:

  • Document Maintenance Requests
  • Prepare Tools for Maintenance Work
  • Perform Preventive Maintenance on Guestrooms
  • Perform Repairs to Guestroom Furniture
  • Inspect and Service Guestroom AC Unit
  • Perform Interior Installations
  • Replace Sink in Guestroom
  • Change Shower Head
  • Repair Wash Basin Drain
  • Repair Faucet Leaks and Drips
  • Service or Repair Toilet
  • Replace Mirror
  • Install Ceiling Fan
  • Replace Light Bulbs
  • Replace Out of Order TV Sets
  • Repair Door Hardware
  • Communicate Out of Order Room Status
  • Repair Damaged Carpet
  • apply or Repair Wallpaper
  • Repair Drywall
  • Perform Preventive Maintenance of Public Areas
  • Maintain and Service Ice Machines
  • Clean Pool
  • Paint Walls and Other Surfaces
  • Make a Surface Skid-Free
  • Perform preventive Maintenance on Roofs
  • Replace Ceiling Tiles
  • Repair Ceramic Tile and Grout
  • Basic Carpentry Repairs
  • Perform Pressure Washing
  • Replace Corner Guide
  • Perform Visual Check of Air Compressor
  • Inspect Flood Pump
  • Service Sump Pump
  • Perform Water Valve Maintenance
  • Test Water Heater
  • Perform Lockout/Tagout Procedures During All Repairs
  • Inspect Power Supply After Power Failure
  • Perform Basic Generator Service
  • Troubleshoot Vacuum Cleaner
  • Maintain and Service Laundry Equipment
  • Inspect Laundry Carts
  • Keep Maintenance Shop Organized
  • Maintain Chemicals Properly

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Hospitality Skills Training Guide
Maintenance Employee
3-Ring Binder Approx. 250 pages $149.95 + shipping
Texas residents please add 6.75 % sales tax

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