Build the skills your staff members need to keep public spaces in top shape.

Give public space cleaners the specific task-by-task instruction they need to:

• safely clean public restrooms
• clean and dust everything from air vents to furniture
• and more!

This binder is divided into 6 tabbed sections:

• Overview
• Prepare to Train
• Present/Practice
• Follow Up
• Employee Knowledge
• Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

• What Makes a Good Trainer?
• What are a Trainer's Responsibilities?
• What Should a Trainer Expect From Employees? — Employees With Disabilities, Language Barriers, and Limited Reading Skills
• Four-Step Training Method — Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

• Quality Guest Service
• Bloodborne Pathogens
• Personal Appearance
• Emergency Situations
• Lost and Found
• Recycling Procedures
• Safe Work Habits
• Manager on Duty
• Your Property's Fact Sheet
• Employee Policies
• The Americans with Disabilities Act

Employee Skill tab contains:

• Follow the Public Space Daily Assignment Sheet
• Switch Tasks When Assigned Areas Are in Use
• Prepare Public Space Cleaning Carts
• Transport Soiled Linens to the Laundry
• Clean HVAC Grates and Vents
• Prepare Trash for Recycling
• Empty and Clean Public Trash Cans
• Move Furniture
• Sweep Hard Floors
• Mop Hard Floors
• Use a Buffer Machine
• Clean and Wax Tile Floors
• Remove Stains from Tile Floors
• Clean and Wax Hardwood and Parquet Floors
• Vacuum Carpets
• Clean, Seal, and Wax Marble Surfaces
• Clean and Seal Concrete Floors
• Steam-Extract Carpets
• Remove Stains from Carpets or Fabric Upholstery
• Vacuum Fabric and Upholstered Furniture
• Steam-Extract Fabric Upholstery
• Clean Walls and Baseboards
• Clean Mirrors and Dust Furnishings
• Clean Doors
• Clean and Polish Brass
• Clean Windows, Tracks, Sills, and Screens
• Clean Blinds
• Clean, Straighten, Remove, and Rehang Drapes
• Clean Fireplaces
• Clean Chandeliers, Light Fixtures, and Ceiling Fans
• Take Clean Linens to Housekeeping Closets
• Clean Housekeeping Closets
• Throw Away Housekeeping Trash
• Receive, Process, and Store Housekeeping Deliveries
• Rotate and Flip Mattresses
• Clean Vending and Ice Machines and Surrounding Areas
• Empty and Clean Public Ash Urns
• Clean and Sanitize Public Drinking Fountains
• Clean Stairwells, Handrails, Fire Corridors, and Ledges
• Clean Elevators
• Clean Escalators
• Clean Public Telephone Areas
• Clean and Restock Public and Employee Rest Rooms
• Clean Coat Check Areas
• Clean the Front Office and Lobby Areas
• Clean the Guest Library or Business Center
• Clean Floors and Empty Trash in Shops and Gamerooms
• Clean Food and Beverage Outlets
• Clean and Supply Guest Exercise Facilities
• Clean and Supply the Pool and Changing Rooms
• Clean Public Space in Unusual Environments or Circumstances
• Clean Sidewalks and Parking Lot Areas
• Clean Main Housekeeping Office and Storage Areas
• Clean Employee Cafeteria and Break Areas
• Clean Executive and Administration Offices

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