Set your property apart from the competition with this excellent job-specific training program for your retail cashiers.

This binder is divided into 6 tabbed sections:

• Overview
• Prepare to Train
• Present/Practice
• Follow Up
• Employee Knowledge
• Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

• What Makes a Good Trainer?
• What are a Trainer's Responsibilities?
• What Should a Trainer Expect From Employees? — Employees With Disabilities, Language Barriers, and Limited Reading Skills
• Four-Step Training Method — Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

• Quality Guest Service
• Bloodborne Pathogens
• Personal Appearance
• Emergency Situations
• Lost and Found
• Recycling Procedures
• Safe Work Habits
• Manager on Duty
• Your Property's Fact Sheet
• Employee Policies
• The Americans with Disabilities Act

Employee Skill tab contains:

• Prepare the Store for Opening
• Prepare the Register and Cashier System
• Stock and Maintain Displays
• Greet and Assist Guests
• Use Effective Sales Techniques
• Ring Transactions
• Process Cash Payments
• Process Credit Card Payments
• Process Debit Card Payments
• Post Charges to House Accounts
• Process Personal Check Payments
• Process Travelers Checks
• Process Gift Certificates
• Process Other Forms of Payment
• Handle Returns and Exchanges
• Respond to Dissatisfied Guests
• Assist Guests by Telephone
• Prepare Guest Purchases for Shipment
• Prevent Unnecessary Losses
• Close Down the Cash Register
• Prepare to Close the Store
• Respond to Emergency Alarms

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