Set your property apart from the competition with this excellent job-specific training program for valet attendants.

This binder is divided into 6 tabbed sections:

• Overview
• Prepare to Train
• Present/Practice
• Follow Up
• Employee Knowledge
• Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

• What Makes a Good Trainer?
• What are a Trainer's Responsibilities?
• What Should a Trainer Expect From Employees? — Employees With Disabilities, Language Barriers, and Limited Reading Skills
• Four-Step Training Method — Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

• Quality Guest Service
• Bloodborne Pathogens
• Personal Appearance
• Emergency Situations
• Lost and Found
• Recycling Procedures
• Safe Work Habits
• Manager on Duty
• Your Property's Fact Sheet
• Employee Policies
• The Americans with Disabilities Act

Employee Skill tab contains:

• Follow the Property's Valet Posting Positions
• Maintain Clear Drive-up/Drop-off Area
• Welcome Guests and Offer Assistance
• Load and Transport Luggage Using Luggage Cart
• Valet Park Guest Vehicles
• Retrieve Vehicles That Have Been Valet Parked
• Provide Storage for Guest Luggage
• Assist With Luggage for Group Arrivals and Departures
• Use the Guest Information Directory
• Prepare Maps and Provide Directions
• Arrange for Services Requested by Guests
• Handle Guest Service Problems
• Arrange for or hail Taxis for Guests
• Arrange Limousine Services
• Provide Courtesy Transportation
• Report Vehicle Accidents
• Clean the Drive-up, Entrance, Valet Stand, and Luggage Carts
• Assist Guests at Check-out
• Respond to Situations Requiring First Aid
• Handle Cash Payment and Tips
• Assist in Rooming Guests
• Assist Guests During Room Changes

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