Human Resources Management in the Hospitality Industry approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole.

Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues.

Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas faced in the hospitality industry.

Contents

Part I: Overview of Human Resourcs Management

1. Introduction to Human Resources in the Hospitality Industry
2. The Legal Environment of Human Resources Management
3. Human Resources Management: Policies and Procedures

Part II: Securing Human Resources

4. Employee Recruitment and Selection
5. First Impressions and an Ethical Foundation

Part III: Human Resources in Action

6. Planning Training Programs
7. Delivering and Evaluating Training Programs
8. Compensation Programs
9. Performance Management and Appraisal
10. Employee Health and Safety

Part IV: Special Human Resources Concerns

11. Role of Human Resources in Strategic Planning and Organizational Change.
12. Critical Issues in Human Resources Management.
13. Human Resources: Planning for Global Expansion

Index

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