Health Care Profitability Book
from C.H.I.P.S.

Lean Six Sigma for the Medical Practice
Improving Profitability by Improving Processes
by Frank Cohen

Lean Six Sigma for the Medical Practice is designed to help medical practices increase profitability without cutting costs or boosting revenues.

This new book translates Lean Six Sigma principles and tools specifically for the real-world medical practice environment. Drawing on his involvement with over 2,000 medical practices, author and Lean Six Sigma Master Black Belt Frank Cohen empowers practices - and their advisors - to use 24 process improvement tools to boost efficiency so more of the revenues that come in go directly to the bottom line.

What types of improvements can practices make?

  • Learn how to use analytics to identify inconsistent behavior by payers - so practices can hold payers' feet to the fire
  • See how process improvement can help practices reduce denials by upwards of 50%
  • Use these techniques to improve both patient satisfaction and staff morale
  • Learn how to eliminate bottlenecks in your practice and use metrics to make smart practice improvement decisions

Over the past 20 years, Lean and Six Sigma approaches have created profit breakthroughs for other types of businesses. Cohen and Dahl bring this methodology to health care providers, whittling down the myriad of traditional Lean Six Sigma tools to only those that matter most to their practices. Add Lean Six Sigma for the Medical Practice to your "must-read-now" bookshelf and take the first steps toward improving everything from patient visit cycle time to , A/R to staff and patient satisfaction and morale to compliance.


  1. What's in it for me? Lean Six Sigma benefits for healthcare providers, administrators, frontline staff, attorneys, consultants and payers
  2. Why Process improvement Understanding why process improvement will become the key driver for efficiency and profitability
  3. Team building How process improvement (PI) teams differ from other teams since they require step by step project management including an end date - and how to create and use them
  4. Project Management How to streamline, eliminate bottlenecks, and use data and metrics for making PI decisions
  5. TPI Toolbox A compilation of the most applicable Lean Six Sigma tools tailored specifically for medical practices
  6. Deployment Understanding and differentiating between the difference deployment platforms, including PDSA, A3, DMAIC, FOCUS and others
  7. What's next? A look into the possible future of healthcare and why process improvement transcends any possible model


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Lean Six Sigma for the Medical Practice
Improving Profitability by Improving Processes
by Frank Cohen

2010 • 260 pages • $88.00 + shipping
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