Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry.

Organizational Behavior for the Hospitality Industry features:

• Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior
• Hospitality industry expert cases — leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise
• End-of-chapter exercises that help students actively experience various aspects of the hospitality industry
• PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures

Contents

1. Customer Care
2. Communicating in Organizations
3. Understanding the Diverse Workforce
4. The Power of Teams in Hospitality
5. Group Problem-Solving and Decision-Making
6. Managing Time
7. Managing Stress
8. Promoting Creativity
9. Setting Personal and Professional Goals
10. Managing Conflict
11. Motivating Employees
12. Counseling Employees
13. Understanding Power and Politics in Organizations
14. Leading Hospitality Organizations
15. Icebreakers and Closers

Index

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