Procedures for Administrative Support in the Automated Office gives readers the skills they need to handle virtually every task that may be required.
Features of Procedures for Administrative Support in the Automated Office:
- shows how to increase efficiency and productivity
- explains how to handle math and financial tasks
- reveals the importance of human relations for practice, complete with all necessary forms and working papers
Contents
The Role of the Secretary: Yesterday and Today
- Secretarial Role Yesterday
- Today's Secretary
Administrative Support Jobs Today and Tomorrow
- Organizational Structures
- Office Support Structures
- Office Careers
Cornerstones of the Automated Office: Data Processing and Work Processing
- Computer and Data Processing
- Word Processing Technology
Word Processing Equipment and Office Applications Series
- Electronic Typewriters
- Applications Software
Human Relations Skills and Techniques
- Desirable Personal Qualities
- Internal Relationships
- Public Relations
- Receptionists Procedures
Communication Processing in the Office
- Communication Process
- Communication Skills
Composition and Compilation Tasks
- Business Letter
- Qualities of Effective Letters
- Interoffice Memorandums
- Business Reports
- Software Applications
Efficient and Effective Work Habits
- Orderly Approach to Work
- Developing Efficient Work Habits and Time and Management Skills
- The Office Environment
Improvement and Performance and Productivity
- Establishing and Implementing of Office Procedures
- Performance and Productivity Tracking
Information Storage and Retrieval
- Filing and Information Resource Management
- ARMA Filing and Indexing Guides
- Alternate Filing Rules
- Preparation of Correspondence for Filing
- Filing Supplies
- Retention and Clearance of Files
- Micrographics in Records Management
Reproduction of Information
- Carbon Copies
- Copy Processes
- Duplicating Processes
- Pointers for Users of Reprographic Processes
- Desktop Publishing Software
Distribution of Information—Voice
- Changes in Conventional Telephone Systems
- Switching Sysems
- Electronic Telephone Technology
- Use of Telephone Equipment
- Telephone Techniques and Procedures
Distribution of Information—Electronic Data
- Analog versus Digital Signals
- Transmission Channels
- Telegraph Services
- Terminal-to-Terminal Communication
- Terminal-to-Computer Communication
- Computer-to-Computer Communicaition
Physical Distribution of Information—Mail and Shipping Services
- Secretarial Responsibilities in Handling Mail
- Shipping Services
Dictation and Transcription, Proofreading and Editing Tasks
- Input Methods Used in the Office
- Effective Transcription Methods
Business Meetings
- Planning for the Business Meeting
- Taking, Preparing, and Distributing Minutes of the Meeting
- Additional Follow-up Activities
- Alternate Methods of Holding Meetings
Travel Arrangements
- Travel Arrangement Procedures
- Transportation
- Hotel and Motel Reservations
- Foreign Travel
- Records and Finances
Financial Tasks
- Financial Statements
- Banking Activities
- Petty Cash Funds
- Payroll Records
- Other Records
- Using Financial Applications Software
The Right Job
- Finding the Right Job
- Working in Specialized Professions
- Work in the Public Sector
- Innovations in Office Employement
Your First Job
- Personal Inventory
- Job Prospects
- Preparation of a Resume
- Letter of Application
- Job Interview
- Filling Out the Application Form
- Professional Growth and Development
Appendicies
- Procedures for Using Telephone Microprocesor Features (Dimension System)
- Working Papers and Forms for Minisimulations
Index
to see books • videos • cd-roms of related interest