Professional Management of Housekeeping Operations
Fifth edition
by Thomas J.A. Jones

Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning.

With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, this latest edition of Professional Management of Housekeeping Operations also includes new case studies that help readers grasp concepts in a real-world setting.

Contents

Part I: The Housekeeping Profession and the Principles of Management

1. The Executive Housekeeper and Scientific Management

Part II: Planning Organizing and Staffing the New Organization

2. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing
3. Material Planning: Administration of Equipment and Supplies
4. Material Planning: Floors, Walls, and Windows
5. Material Planning: Supplies and Equipment
6. Material Planning: Bedding, Linens, and Uniforms
7. Staffing for Housekeeping Operations
8. Operational Planning

Part III: Directing and Ciontrolling Ongoing Housekeeping Operations

9. The Hotel Housekeeping Daily Routine Management
10. Hotel Housekeeping Subroutines

Part IV: Special Topics: Swimming Pool Operations and Management, Housekeeping in Other Venues, Safeguarding of Assets, In-House Laundries, and the Full Circle of Management

11. Swimming Pool Operations and Management
12. Housekeeping in Other Venues
13. The Safeguarding of Assets: Concerns for Safety
14. Security in Housekeeping Operations
15. The Laundry: Toward and Understanding of Basic Engineering and Operational Considerations
16. The Full Circle of Management

Appendices

• Job Descriptions
• Hotel Employee Handbook
• Bally's Casino Resort Housekeeping Department Rules and Regulations
• Ozone in the Laundry
• What If (Publication)
• Excerpts from InterContinental Hotels Group Loss Prevention Manual
• The Personal Plan
• Microfiber Technology
• Pro-Team Articles
• National Trade Publications Articles

Glossary
Index

click here to see books • videos • cd-roms of related interest