Turn your entire staff into proactive decision-makers and unleash the power in your department.
Learn specific steps to analyze problems and evaluate options while staying focused on achieving goals.
Contents:
Problems and the Workplace
- Why Problems Occur
- When a Problem Is a Problem
- Problems That Generate Other Problems
- Problematic Language and Attitudes
Key Problem-Solving Questions
- What is the Real Issue?
- What is the Real Solution?
- What is the "Cost" of the Solution?
The Team Approach
- Identifying Problems as a Team
- Prioritizing Issues
- Analyzing Issues: The Fishbone Diagram
- Developing Solutions
- Getting Consensus
- Implementing Change: Force Field Analysis
Resolving Personal Conflicts
- Causes of Conflict
- Assertiveness and Relationships
- Conflict Outcomes
- The GROW Method
Taking a Proactive Approach
- Fostering a Proactive Environment
- Empowering Employees
- Anticipating and Adapting to Change
to see books • videos • cd-roms of related interest