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General Management seminar from C.H.I.P.S.

Putting the "Pro" in Problem Solving
Ready-to-Lead Seminars

Turn your entire staff into proactive decision-makers and unleash the power in your department.

Learn specific steps to analyze problems and evaluate options while staying focused on achieving goals.

Contents:

    Problems and the Workplace
    • Why Problems Occur
    • When a Problem Is a Problem
    • Problems That Generate Other Problems
    • Problematic Language and Attitudes

    Key Problem-Solving Questions

    • What is the Real Issue?
    • What is the Real Solution?
    • What is the "Cost" of the Solution?

    The Team Approach

    • Identifying Problems as a Team
    • Prioritizing Issues
    • Analyzing Issues: The Fishbone Diagram
    • Developing Solutions
    • Getting Consensus
    • Implementing Change: Force Field Analysis

    Resolving Personal Conflicts

    • Causes of Conflict
    • Assertiveness and Relationships
    • Conflict Outcomes
    • The GROW Method

    Taking a Proactive Approach

    • Fostering a Proactive Environment
    • Empowering Employees
    • Anticipating and Adapting to Change

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Putting the "Pro" in Problem Solving
Ready-to-Lead Seminars
Diskette Included

2002 114 pages $199.95 + shipping
Texas residents please add 7 % sales tax

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