Service Leadership in Mulicultural Workplace Internship Manual
by theAmerican Hospitality Academy
Servlead is a turnkey internship program that teaches practical skills and multicultural leadership.
Features:
- Focus on practical hospitality leadership skills
- Cultural awareness training needed to succeed in today's global hospitality industry
- Competencies developed by hospitality industry leaders and university partners around the world
- Reading assignments, workshops, and assessments to complement the student's on-site internship experience
- Certificate of completion from AHA and EI
- Certified Hospitality Supervisor (CHS) Study Guide
- Opportunity to earn the CHS professional certification
Contents
SERVLEAD Program Overview
- Industry Expectations
- Program Expectations
Professional Development Training
- Making Memories through Guest Service
- Embracing Change
- Choosing Your Attitude
- Teamwork Makes the Dream Work
- Developing Personal Leadership
Cultural Awareness Training
- Understanding Culture
- Breaking Down Stereotypes
- Cultural Differences in the Workplace
- Celebrating Diversity
- Global Cultural Traits
- Program Requirements
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