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Service Management Book from C.H.I.P.S.

Servlead
Service Leadership in Mulicultural Workplace Internship Manual
by theAmerican Hospitality Academy

Servlead is a turnkey internship program that teaches practical skills and multicultural leadership.

Features:

  • Focus on practical hospitality leadership skills
  • Cultural awareness training needed to succeed in today's global hospitality industry
  • Competencies developed by hospitality industry leaders and university partners around the world
  • Reading assignments, workshops, and assessments to complement the student's on-site internship experience
  • Certificate of completion from AHA and EI
  • Certified Hospitality Supervisor (CHS) Study Guide
  • Opportunity to earn the CHS professional certification

Contents

SERVLEAD Program Overview

  1. Industry Expectations
  2. Program Expectations

Professional Development Training

  1. Making Memories through Guest Service
  2. Embracing Change
  3. Choosing Your Attitude
  4. Teamwork Makes the Dream Work
  5. Developing Personal Leadership

Cultural Awareness Training

  1. Understanding Culture
  2. Breaking Down Stereotypes
  3. Cultural Differences in the Workplace
  4. Celebrating Diversity
  5. Global Cultural Traits
  6. Program Requirements

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Servlead
Service Leadership in Mulicultural Workplace Internship Manual
by the American Hospitality Academy

2005 404 pages $166.00 + shipping
Texas residents please add 6.75 % sales tax

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