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Service Management Reference Guide
from C.H.I.P.S.

Service
Managing the Guest Experience by Don I. Smith

This is a book about the kind of restaurant service that makes customers and keeps customers the old-fashioned way- inside the restaurant.

The restaurant manager's prime responsibility is to create loyal guests and repeat business the only way that really works in the long haul-one at a time.

Contents

  1. Service: The Focus is on Guest Satisfaction

  2. Attracting and Keeping Customers

  3. Providing Quality Service: The Human Connection

  4. Service Delivery

  5. Service Extras Count

  6. Effective Communication Facilitates Service

  7. Glimpse of Tomorrow

Index


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Service
Managing the Guest Experience by Don I. Smith
189 pages $38.95 + shipping
Texas residents please add 7 % sales tax

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