Quality, service-oriented employees are an asset to any company.
This seminar helps you invest in them by illustrating the positive impact that teamwork, motivation, and training have on your bottom line.
Contents:
Welcome
Tackling Turnover
- Seminar Objectives
- Pre-Test
Turnover in the Hospitality Industry
- Costs of Turnover
- Causes of Turnover
- Keys to Reducing Turnover
Step 1: Hire Best-Fit Employees
- Attract Suitable Candidates
- Refine the Job Description
- Conduct Comprehensive Interviews
- Communicate Job Expectations Thoroughly
Step 2: Train for Long-Term Success
- Encourage Enthusiasm for the Job and Property
- Reduce New-Hire Stress
- Watch for Signs of Uncertainty or Anxiety
- Provide Ongoing Support
Step 3: Create a Rewarding Environment
- Encourage Ideas and Suggestions
- Delegate Tasks to Increase Efficiency
- Cross-Train to Increase Interest
- Provide Refresher Training to Boost Enthusiasm
- Identify Employees for Promotion
- Recognize Contributions
Step 4: Provide Effective Management Support
- Be a "Present" Manager
- Strive for Organization and Efficiency
- Show Empathy for Special Situations and Needs
- Communicate Regularly and Effectively
Retention Strategies
- Warning Signs and Action Steps
- Short-Term Remedies
- Long-Term Remedies
- Keys to Successful Retention Programs
Putting It All Together
- Case Study No. 1 - Under Pressure
- Case Study No. 2 - A Big Fish in a Small Pond
- Post-Test
- Action Plan
Seminar Evaluation
to see books • videos • cd-roms of related interest