Telephone Etiquette DVD
Your Line to Success

Can you imagine doing business without the telephone?

You may be turning away customers by the way you or your employees use this vital communication tool.

Telephone Etiquette DVD's entertaining learning program outlines the importance of effective telephone skills in projecting a professional image.

Coverage includes:

• The three Ps of projecting a professional image (posture, positive vocabulary, projection)
• How to handle inbound and outbound calls
• How to take messages
• How to handle angry callers
• the “do’s and don’ts” of successful telephone conversations

An outstanding educationa DVD that includes a supplement!

Quizzes

Answer Key

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