by Debra F. Cannon and
Catherine M. Gustafson

This book will show you why the training and development skills in the hospitality industry is far more than general training, it is an investment for the future of the business. With competition greater than ever-guests, members, and customers expect more from the businesses the patronize and the work force has new expectations of its employers. Therefore, the training and development of the hospitality professional has become an area that now is increased with new age technology.

Training and Development for the Hospitality Industry will give you an increased understanding of adult learning theories and multiple learning styles that will result in training that offers greater retention and application on the job.

Contents

1. A Case for Training and Development
2. Training and Development an Investment
3. Assessing Training Needs
4. Instructional Design
5. Training Tools and Techniques
6. Training with Technology
7. Measuring and Evaluating Training and Development
8. Training the Trainer
9. Orientation and Socialization
10. Hourly Employee Training
11. Mentoring
12. Supervisory and Management Development
13. Executive Education
14. Outsourcing Training and Development

Index

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