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Guest Services seminar from C.H.I.P.S.

Welcome Home
Superior Skills for Valet, Door, and Bell Staff
Ready-to-Lead Seminars

From attitude awareness and teamwork, to general work habits, Welcome Home will instill a sense of hospitality in your staff to greet and treat every guest in a way that makes him/her feel right at home.

Contents

The Four-Step Training Method

  • Prepare
  • Present
  • Practice
  • Follow Up

Training Foundations

  • Training Adults
  • Training Workers with Disabilities
  • Speaking Anxiety
  • Effective Speaking
  • Effective Listening
  • Room Requirements for Training

Training Activities

  • Brainstorming Sessions
  • Case Studies
  • Guided Discussions
  • Role Plays

Support Media

  • Flip Charts
  • Handouts
  • Transparencies
  • Videos

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Welcome Home
Superior Skills for Valet, Door, and Bell Staff
Ready-to-Lead Seminars
VHS Video Included

163 pages $199.95 + shipping
Texas residents please add 6.75 % sales tax

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