This book helps developers and managers apply successful resort concepts to any type of property.

Highlights include: Planning and Development, Facilities, Recreation, Food and Beverage, Housekeeping, and Laundry Operations, Property Management, Energy Conservation, Accounting, and Purchasing, Security and the Management of Risk, Marketing Resorts and more!

Contents

Part I: Introduction

1. The Resort Concept
2. Resort History

Part II: Resort Planning and Development

3. Special Considerations in Planning and Development
4. The Planning and Development Process
5. Facilities Planning and Design
6. Major Recreational Activities and Facilities

Part III: Managing the Resort

7. Resort Opening: Management, Staffing, and Human Resources
8. Front-of-the-House Management
9. Heart-of-the-House Management I: Food and Beverage, Housekeeping, Laundry, and Valet Operations
10. Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Procurement
11. Safety, Security and Risk Management

Part IV: Resort Planning and Development

12. Resort Marketing and Sales Promotion
13. Managing Resort Financial Resources
14. Reflections and Revelations: Global Issues in Resort Tourism

Index

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